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      Delivery & Returns

      Delivery Information

      Standard Delivery Charges

      Orders over $100 will be delivered FREE* of charge for Australian customers only.

      * 9kg,13kg and 18kg dog food is exempt from free shipping

      Orders under $100 will be delivered for the following:

      Standard Shipping to NSW, VIC and ACT - $9.95

      Standard Shipping to QLD, WA, SA and TAS - $12.95

      Express Post to NSW, VIC and ACT - $15.95

      Express Post to QLD, WA, SA and TAS - $16.95

      All orders are shipped from our Sydney or Melbourne Warehouses.

      Orders are usually shipped within 1 - 2 business days.

      Please allow between 2-5 business days for your order to arrive.

      Express Courier Service Sydney Metro - $15.95 If we receive your order before 1pm it will be delivered within 1-2 business days.This service is only offered on business days. If you order on a weekend or public holiday it will be shipped the next business day. If you have purchased PRE ORDER items your next day delivery will be sent on the day the PRE ORDER items arrive. This service is offered to Sydney Metro customers only. Please note couriers are unable to deliver to PO boxes or Parcel lockers. If you are not at home to accept your delivery it will be left in a safe place. Please note Kakkadu does not accept liability for any order that is lost, stolen or damaged once left.

      If you require assistance, please contact our customer service team via live chat (link bottom right on every page), phone: 1800 951 935 or email: info@kakkadu.com.au

      *Standard delivery charges apply to orders that are less than 15kg and are to be delivered within Australia. Orders over 15kg will be charged at a bulk shipping rate. We reserve the right to charge additional delivery fees for large, commercial orders or orders to remote locations. Please contact us for more information.

      Returns

      We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place.

      If items are faulty please notify us within 7 days of receiving your order and we will organise a replacement for you on return of faulty goods. Please take photos of the fault and the box it arrived in if it is also damaged. We will advise if the faulty goods need to be returned. Do not dispose of faulty goods until advised to. 

      Please contact us for a return authority at info@kakkadu.com.au

      You will need a proof of purchase for any return or refund.

      Several types of goods are exempt from being returned.
      Non-returnable items:
      Gift cards
      Any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error
      Any item that is returned more than 30 days after delivery

      Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account. Please note that we do not reimburse delivery costs when you return
      unwanted goods, we only refund the cost of the items returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take between 2-5 business days for your bank or credit card provider to credit your account.

      Return to sender

      If you refuse delivery of a parcel or it is returned to us by Australia Post as a "Return To Sender" you will be charged a flat rate of $9.95 for this. This charge is exactly what Australia Post charges us for this return service. Australia Post will send parcels back if an incorrect delivery address is provided by yourself during checkout, or if you refuse to accept delivery for a change of mind or you did not collect your parcel from the Post Office and it was returned to us. If you would like the order to be sent back to you, you will need to pay an additional delivery fee as per the standard charges on our website.